Privacy Policy

1. Information We Collect

Transom AI provides autonomous digital associates for residential real estate brokerages. To deliver our services, we process lead and contact information submitted via telephony networks, web forms, and third-party CRM integrations (such as Follow Up Boss, KVCore, and HubSpot).

• Contact Details: Name, phone number (E.164 format), email address.
• Conversation Data: Audio recordings, transcriptions, and captured qualification criteria (budget, intent, timeline).
• CRM Metadata: Lead tags, activity events, and calendar scheduling records.

2. Use of AI & Voice Telephony Data

We process voice and text conversation data strictly to facilitate lead qualification, tour booking, and compliance auditing on behalf of our brokerage clients. **We never sell lead data or train third-party public LLM models on your private customer conversations.**

3. TCPA & Telephony Compliance

Transom AI operates with 100% TCPA compliance. Outbound communications are restricted to contacts with verifiable prior express written consent, checked against the National Do Not Call (DNC) Registry, and executed within legal local time windows.

4. Data Security & Encryption

All data at rest is encrypted using AES-256 standards, and all data in transit is secured via TLS 1.3 encryption. Access to call recordings and CRM sync logs is restricted to authorized brokerage operators via authenticated session tokens.

5. Contact & Data Protection Officer

If you have any questions regarding our data practices or wish to submit a data deletion request under state privacy regulations, contact our privacy team at contact@aitransom.com.